Customer Service Intern

JOB DESCRIPTION:

Job Title: Customer Service Intern

Reports to: Commercial and Partnership Manager

Special Requirements: Occassion weekend activities & Moderate Travel

Job Purpose:The internship program offers a valuable opportunity for individuals to gain hands-on work experience, expand their knowledge, refine career goals, and build a professional network with mentors. As a customer service intern, you will actively support various initiatives, participating in the planning and execution of customer care activities.

Main Duties/Key Accountabilities:

1. Contact registrants on domain renewal.
2. Respond to customer inquiries, complaints and follow the necessary procedures to escalate unresolved issues.
3. Assist in conducting customer surveys.

Responsibilities: 

1. Make calls to registrants to follow up on domain renewal.
2. Respond to customer complaints, inquires and follow the necessary procedures to escalate unresolved issues.
3. Contribute towards the growth of customer care retention.
4. Other responsibilities assigned.

Education and Experience: 

1. A final-year student or recent graduate holding a degree in any business related field, IT or Social Sciences.
2. Computer proficient with Microsoft Office.
3. Communication skills and phone etiquette skills.
4. Interpersonal skills, problem solving skills.
5. Personable, presentable and articulate.

Required Competencies: 

1. Business Development skills:  Ability to build a culture of customer services excellence within the organization.
2. Communication Skills: Ability to communicate effectively in both written and verbal communication.
3. Email marketing skills: Ability to craft compelling subject lines, interesting body and call to action buttons.
4. Computer Proficiency skills: Ability to use the computer efficiently and effectively as required.
5. Presentation Skills-Ability to deliver a message clearly and effectively to an audience.
6. Tech-savvy: – Ability to use technology efficiently and effectively as required.

Behavioural Competencies:

1. Customer Centric: Understand who and what the customer wants and needs and prioritizes and provides timely response to create a positive experience while safeguarding the organization’s interest.
2. Communication: Effectively pass relevant and accurate information through diverse, tailored and engaging channels, that take into consideration the full communication cycle.
3. Analytical: Identify and define problems, extracts key information from data and develops workable solutions for the problems identified. data / content to draw conclusions, and solve problems.
4. Creative: Develop fresh innovative ideas that provide solutions to all types of workplace challenges outside the usual practices.

INTERESTED? Please apply via: https://hcm.kenic.or.ke/kenic/recruitment.jsp

KeNIC – Protect. Innovate. Empower Kenya’s Digital Future.