Annual Registrar Awards Categories

Category 1: New Registrar of the Year 2023
  • The registrar with the highest domain registration numbers will be selected as the winner
  • The top three registrars will be awarded
  • New Registrars who have been on boarded for more than six months in 2023 will be selected as nominees in this category
Category 2: Highest .KE Domain Growth 2023 vs 2022
  • The registrar with the highest percentage increase in the number of domains registered wins.
  • The registrar with the highest number of new registrations (net growth) could also be considered or given additional points.
  • The top three registrars will be awarded for this category
Category 3: Customer Support

The criteria that will be used to select the nominees is as follows:

  • Customer Care: a 24hrs dedicated customer care line
  • Notification: Regular notification to Clients to renew their domains
  • Automation: Automated registration and renewal process
  • Customer Satisfaction Survey Responses sent via email & responding on the timelines and without indicated by the Registry without being reminded
Category 4: Customer Domain Retention
  • Registrars with over 2,000 domains renewed in the year 2023 will be selected as nominees in this category. The top three registrars will be awarded
Category 5: Domain Registrations
  • Nominees will be selected based on the number of domains they registered in 2023. The top three registrars will be awarded
Category 6: Regional Registrar Award
  • This award will seek to recognise top Registrars from these regions: Coast, Rift Valley, Eastern, Western, North Eastern, Nyanza and Central
  • Registrars with more than 200 domain registration numbers in the year will be selected as nominee
  • The top three registrars will be awarded
Category 7: Registrar of the Year 2023

The Registrar must have been in the top three in these categories:

  • Customer Domain Retention
  • .KE Marketing Campaigns
  • Customer Support
100000
+

.Ke Domains

10
+

Top Level Domains

103
+

Registrars